ØAM111 Marketing Management II - Consumer Behaviour

Contents and structure

Students are introduced to the main concepts of consumer behaviour. The course focuses on psychological, social, and cultural factors as drivers of consumer behaviour. The consumer decision-making process is discussed in detail. The ability to convey a message in a professional way is emphasized as well as the application of theories to practical issues that marketers work with in the field.

Learning Outcome

Learning outcomes

Knowledge

On completion of this course student will know about:

• The typical consumer decision-making process
• Various psychological mechanisms that may explain/interpret consumer behaviour
• Factors that influence consumers
• Conducting quantitative and qualitative consumer surveys

Skills

On completion of this course students will be able to

• Apply various consumer theories to the process of segmenting a market, developing and changing products and services, creating messages in ads etc.

General competence

On completion of this course students will be able to:

• Master critical thinking in the practical task of marketing products and services.

Entry requirements

None

Recommended previous knowledge

Marketing Management I (BØA116) or similar course

Teaching methods

Lectures, case discussions and other types of group work.

Compulsory learning activities

Two submissions must be approved before taking the exam.

Assessment

Written examination, 5 hours. The examination may be digital.

Time and place for the examination will be announced at Studentweb.

Grading scale is A-F where F is fail.

Examination support material

Simple calculator of model:

- Casio fx-82, Casio fx-85 (all models of both fx-82 and fx-85 are allowed: CW, ES, ES Plus, EX, Solar m.m.)

- TI-30Xa, TI-30XIIS, TI-30XS MultiView

- Sharp EL-531TG, Sharp EL-531TH, Sharp EL-531TS

More about examination support material